Who sends you SMS messages
FrontDesk Global is a SaaS platform operated by X3 E-Commerce LLC d/b/a FrontDesk Global (Howell, Michigan, USA). Local businesses (clinics, salons, dental practices, auto repair shops, home-service providers, and similar small businesses) use our software to send SMS messages to their own customers. The business is the sender of record; FrontDesk Global provides the delivery infrastructure on their behalf.
What you may receive
- Customer Care: support replies, service follow-ups, and direct responses to questions you have sent the business.
- Account Notifications: appointment confirmations, booking reminders, no-show prevention messages, and updates about services you have requested.
- Marketing: opt-in review requests, retention offers, and promotional messages from businesses you have asked to hear from.
Message frequency varies by business and by message type. Marketing messages will never be sent to customers who have not opted in.
How consent is collected
Digital opt-in (this page)
Customers can opt in directly on this page using the form below. Submission requires an affirmative check of the consent box and creates a timestamped record that includes the consent text, the IP address, and the User Agent of the device used to submit. The record is retained for a minimum of four (4) years.
Point-of-service opt-in (paper or verbal)
When you become a customer of a local business that uses our platform — for example by booking an appointment, completing a transaction, or filling out an intake form — the business will ask whether you wish to receive SMS messages. The disclosure presented to you at that moment uses the same language shown below. If you say yes (verbal) or check the box (paper or digital), the business records your consent in its FrontDesk Global account. Businesses agree in our Terms to text only people who have given the consent the law requires, and to record which kind of consent you gave: informational (reminders, confirmations, and feedback requests about your visits) or marketing (offers and promotions). Marketing texts are sent only if you agreed to marketing texts from that business.
Missed-call text-back (you called the business)
Some businesses use ReplaceReceptionist, our missed-call text-back service. If you call one of these businesses and the call is not answered, you hear a short recorded message saying a text is being sent to the number you called from. You then receive one text that starts with the business’s name and says it is from an automated assistant. After that you only get replies to texts you send in that conversation, plus at most one follow-up the next day if you did not reply. These are customer care messages only, never marketing. Reply STOP to end them at any time.
Quiet hours
Texts the business schedules or sends automatically, such as reminders, follow-ups and offers, go out only between 8:00 a.m. and 9:00 p.m. in the business’s local time. A reply to a call you just made or a text you just sent can arrive at any hour.
What you agree to when you opt in
Opt in to SMS now
Use this form to start receiving SMS messages from a participating business. You can opt out at any time by replying STOP.
How to opt out
At any time, reply STOP to any SMS message we send you from the business’s number. You will receive a single confirmation message, and that business will send you no further texts through any FrontDesk Global product. STOP applies to the business you replied to; texts from other, unrelated businesses that use FrontDesk Global are not affected, so reply STOP to their messages separately. You can also reply UNSUBSCRIBE, END, CANCEL, QUIT, or STOPALL with the same effect. Reply START to opt back in. On appointment reminders, replying CANCEL cancels that appointment instead of opting you out; reply STOP to opt out.
How to get help
Reply HELP to any SMS message to receive a response with our contact information. You can also email [email protected] or visit frontdeskglobal.com/help.
Privacy & data handling
FrontDesk Global will never sell or share your mobile phone number with third parties for promotional or marketing purposes. Phone numbers and consent records are used solely to deliver the SMS messages you have asked the business to send, and are retained in accordance with our Privacy Policy. We are based in the United States. For data-subject requests, email [email protected].
Carrier support
FrontDesk Global SMS is supported on all major US wireless carriers, including AT&T, T-Mobile, Verizon Wireless, US Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
Updated September 27, 2026. X3 E-Commerce LLC d/b/a FrontDesk Global · Howell, MI · USA